Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2024
Introduction
Tidalthorn ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tidalthorn.com or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
Information We Collect
We may collect information about you in various ways, including:
Personal Data
When you submit an enquiry or register for a course, we may collect:
- Full name
- Email address
- Course preferences and interests
- Any additional information you provide in messages
Automatically Collected Information
When you access our website, we may automatically collect certain information, including:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
We may use the information we collect for various purposes, including:
- To respond to your enquiries and provide customer support
- To process course registrations and enrolments
- To send administrative information, such as course updates and schedule changes
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose
- Contract: Where processing is necessary for the performance of a contract with you
- Legitimate Interests: Where processing is necessary for our legitimate interests and your interests do not override those interests
Disclosure of Your Information
We may share your information in the following situations:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website and delivering services
- Legal Requirements: We may disclose your information where required by law or in response to valid requests by public authorities
- Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of assets
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
For enquiries that do not result in enrolment, we typically retain data for 12 months. For enrolled students, we retain records for 6 years after the last course completed.
Your Rights
Under the UK GDPR, you have the following rights:
- Right of Access: You have the right to request copies of your personal data
- Right to Rectification: You have the right to request correction of inaccurate personal data
- Right to Erasure: You have the right to request deletion of your personal data in certain circumstances
- Right to Restrict Processing: You have the right to request restriction of processing in certain circumstances
- Right to Data Portability: You have the right to request transfer of your data to another organisation
- Right to Object: You have the right to object to processing of your personal data
To exercise any of these rights, please contact us at [email protected].
Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the information you provide, please be aware that no security measures are perfect, and we cannot guarantee absolute security.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.
Contact Us
If you have questions or concerns about this privacy policy, please contact us:
Tidalthorn
47 Buchanan Street
Glasgow G1 3HL
United Kingdom
Email: [email protected]